Operational Plan
| Management Team | Owner/Manager – Oversees operations, marketing, and supplier relations Sales Associates – Customer service, sales, and display setup Tailor/Designer – Custom fittings and alterations Accountant Part-Time – Bookkeeping and financial management |
| Operating Hours | Monday–Saturday, 10:00 AM – 6:00 PM Closed Sundays |
| Store Layout | 1,000 sq. ft. space including display area, fitting rooms, tailoring section, and small office |
| Suppliers | Indian exporters (Delhi, Mumbai) for apparel Canadian wholesalers for accessories |
| Inventory Management | Shopify POS system to track stock, sales, and reorders |
| Payment Methods | Cash, debit/credit, e-transfer, and online checkout |
| Customer Services | Personalized styling, alteration services, local delivery, and loyalty rewards |
| Technology Tools | Shopify (POS + website), QuickBooks (accounting), Meta Business Suite (marketing), Canva (content design) |
| Quality Control | Inspection of imported garments for material, stitching, and size accuracy before display |
| Sustainability Practices | Ethical sourcing, recyclable packaging, repair/alteration services, and waste reduction |